During an emotional crisis, which action is not recommended for de-escalation?

• A. Acknowledge the child's feelings
• B. Use active listening
• C. Have a crisis plan
• D. Yell to assert control

Answer: (D)

During an emotional crisis, the aim is to lower arousal and build a sense of safety. Acknowledging feelings and using active listening validate the child’s experience, helping them feel understood and more willing to engage, which can calm the situation. Having a crisis plan provides a predictable, structured approach so responses are calm and consistent, reducing uncertainty and potential escalation. Yelling to assert control, by contrast, tends to heighten fear and anger, increases resistance, and damages safety and trust—undermining any chance of de-escalation.