What is the first step in the process of working with parents to solve problems?

• A. Explore the situation and gather information.
• B. Define the problem.
• C. Follow up.
• D. Develop a course of action.

Answer: (A)

When working with parents to solve problems, you begin by exploring the situation and gathering information. This step builds a full, accurate picture by understanding the concerns from multiple angles, learning what has already been tried, and noting the child’s strengths and needs. You’d talk with parents, the child, teachers, and any other involved adults, ask open-ended questions, observe behaviors in different settings, and document details and timelines. This foundation helps you avoid assumptions and spot factors that might influence the problem, such as environment, routines, or safety considerations.

Once you’ve collected and reviewed information, you can clearly define the problem, set shared goals, and plan next steps. The other steps—developing a course of action and following up—depend on having a well-informed understanding of the situation from the outset.